WeltPixel FAQ

License Transfer

Q: How can I transfer an order license to another account?

To transfer a license for an order to another account, you will need to contact the WeltPixel support team directly. You can do this by emailing support@weltpixel.com with your order number and the account details of the recipient. Ensure that you provide all necessary information to facilitate the transfer.

Module Updates

Q: How can I get the latest version of the module I purchased?

To access the latest version of the module, ensure you have an active Support & Updates Plan. If your plan has expired, you can renew it in the Downloadable Products section of your WeltPixel account. If your plan is active but you can't access the update, it may be due to the phased rollout of updates. Check back later to see if the latest version is available.

Latest Product Versions

Q: What is the latest available version for WeltPixel Products?

The latest version for any WeltPixel Product can be found on the respective module's Product Page. Alternatively, you can also find it in our Latest Product Updates Helpdesk Article.

Extension Issues After Upgrades

Q: What should I do if I encounter critical issues after upgrading a WeltPixel module?

If you encounter critical issues after upgrading your WeltPixel module, follow these steps:

1. Verify that the module was installed correctly and that no files were modified

2. Clear the Magento cache and reindex using the commands:

• php bin/magento cache:clean

• php bin/magento cache:flush

• php bin/magento indexer:reindex

3. Review the specific files identified in the Upgrade Compatibility Tool for any deprecated methods or compatibility adjustments needed

4. If issues persist, contact WeltPixel support at support@weltpixel.com with detailed logs of the errors for further assistance

Pearl Theme Compatibility

Q: Is the Pearl Theme compatible with 3rd party extensions, including those on the Adobe Commerce Marketplace?

The Pearl Theme has a high degree of compatibility with third-party extensions as it is built upon the Luma Theme. However, we cannot guarantee compatibility with all third-party functionalities. Generally, it should work with most extensions, and the theme comes bundled with over 25 of our own extensions that cover many common needs for Magento 2 projects.

Multi-domain Tracking

Q: Can we use the product on multiple frontend domains or do we need extra licenses?

If you are running a multi-store or multi-website environment on the same Magento instance, you only need to license the shared backend domain. The product will work on all associated frontend URLs, so you do not need extra licenses for the additional domains.

Order Assistance

Q: How can I get assistance with my order?

For assistance with your order, please provide your order number and a detailed description of the issue you are facing. You can also contact our Technical Support Team by opening a ticket at https://support.weltpixel.com/hc/en-us. Make sure to include relevant details such as replication steps and module versions.

Extension Exchange

Q: How can I change or swap an extension purchased from WeltPixel?

If you've purchased an extension from weltpixel.com and wish to change it or swap it out for another, please open a ticket with our Support Team. You can provide them the details of your request by visiting https://support.weltpixel.com/hc/en-us. They will assist you with the process.

GA4 Configuration

Q: Can you help configure the Google Analytics 4 extension?

For configuration assistance with the Google Analytics 4 extension, you can opt for the Professional Configuration option when purchasing the product. This service costs $149 and ensures that your extension is set up correctly.

Testing Environment Setup

Q: How can I test changes in your extension settings on dev sites?

You can test changes in the extension settings on your dev sites by using the same license key as your production site. According to the licensing policy, WeltPixel products can be installed on any number of sub-domains of the licensed domain for testing purposes, including domains with terminations such as .local, .dev, .development, .staging, .stage, etc. If your dev site is a sub-domain of your main licensed domain, you do not need to add it as an extra domain. If you are using a temporary domain, you can license it directly or use a sub-domain of your licensed domain instead.

Sample Data Import

Q: How can I import blocks and pages after installing the WeltPixel theme?

To import blocks and pages after installing the WeltPixel theme, you should check if the Sample Data module is enabled. You can enable it by using the command: php bin/magento module:enable WeltPixel_SampleData --clear-static-content. After enabling, you should be able to see the demo pages in Admin > Content > Pages. If you still face issues, please contact support with your admin URL and credentials for further assistance.

Plan Upgrades

Q: Can I upgrade from the Pearl ESSENTIAL to the PROFESSIONAL plan?

Yes, you can upgrade from the Pearl ESSENTIAL to the PROFESSIONAL plan. You will just need to pay the price difference. Open a ticket with the WeltPixel Support Team for assistance with this process: https://support.weltpixel.com/hc/en-us

Banner Video Support

Q: Does the banner slider extension support embedding videos from YouTube or Vimeo?

Yes, you can add videos to the banner. For detailed instructions, please refer to our user guide at https://weltpixel.com/resources/ModuleDoc/Magento2/OWLCarouselSlider/User-Guide-WeltPixel-Banner-Slider-OWL-Carousel-Magento2.html#configure-banner-slider.

AJAX Functionality

Q: How do we enable AJAX add to cart on homepage product sliders?

Currently, AJAX functionality is not available on CMS pages, including the Home Page, in Magento 2. It is only available on Category and Product Pages. If this is a feature you would like to see implemented, you can submit a feature request or consider custom development options.

Pearl Theme Pricing

Q: How much does the Pearl Theme for Magento cost?

The cost of the Pearl Theme for Magento 2 varies depending on the package:

• Pearl Theme for Magento 2 Open Source. Essential Pack: $499.00

• Pearl Theme for Magento 2 Open Source. Professional Pack: $999.00

• Pearl Theme for Magento 2 Open Source. Professional Pack + 50 Hours Development: $4,999.00

For more details, you can view the product on the Pearl Theme page on our website.

Composer Installation

Q: How can I automate deployment and manage dependencies with composer for WeltPixel modules?

Currently, WeltPixel uses private repositories for module installation, and composer installation is available only for internal use. To automate deployment and manage dependencies, you can create private repositories for each purchased module in your organization's versioning environment, such as GitHub. Follow the steps outlined in the support document to set up these repositories and use composer for installation.

GA4 Compatibility

Q: Is the Google Analytics 4 extension compatible with Magento ver. 2.3.x?

Yes, the Google Analytics 4 extension is compatible with Magento ver. 2.3.x. However, we recommend updating your Magento instance to version 2.4.x, as 2.3.x versions are no longer supported by Magento.

Server-Side Tracking

Q: Does the Google Analytics 4 extension send data server side?

Yes, the Google Analytics 4 (GA4) extension with GTM support for Magento 2 can be configured to send data server-side. Server-side tracking improves data accuracy, better attribution, and page speed by routing data through your own tracking server before forwarding it to platforms like Google Analytics or Facebook.

Slider Troubleshooting

Q: What should I do if my items don't show up on the slider?

If your items are not appearing on the slider, it is recommended to open a support ticket with the technical support team at WeltPixel. Provide them with all relevant details about the issue to receive assistance.

Platform Compatibility

Q: Is this compatible for Shopify?

WeltPixel products are specifically designed for the Magento 2 platform and do not support compatibility with Shopify or other eCommerce platforms.

GA4 Data Layer

Q: How can I disable the WeltPixel Data Layer for GA4 Events?

To disable the WeltPixel Data Layer for GA4 Events, you can enable the setting to 'Automatically disable data layer for enabled measurement protocol events' within the WeltPixel extension. This setting is designed to prevent duplicate tracking by ensuring that events aren't sent through both the WeltPixel extension and the data layer. If you're unsure about the impact, it's recommended to test it in a staging environment before applying changes to your live site.

License Renewal

Q: Is the purchase of Pearl final, or do I have to renew the license every year?

The purchase of Pearl is a one-time payment that includes one year of support and updates. After the first year, you will need to extend your support to continue receiving updates.

Customer Privacy

Q: What happens if a customer has not allowed tracking?

If a customer has not allowed tracking, their information will be processed in an anonymous session. This means that while we will not have access to identifiable data, we can still gather aggregate data about user behavior on our site. This helps us improve our services without compromising customer privacy.

GA4 Version Upgrade

Q: Is there a discount or a way to upgrade from the standard version of GA4 to the PRO version?

Currently, there isn't an official upgrade process from the standard version of Google Analytics 4 (GA4) to the PRO version. However, exceptions may be made on a case-by-case basis. It is advisable to open a support ticket to discuss your specific situation, as the Support Team can assist you further with potential options.

Support Contact

Q: How can I connect with support?

To connect with our support team, you can either initiate a chat through our website or email us directly at support@weltpixel.com. If you prefer immediate assistance, please provide your email address, and a support representative will reach out to you as soon as possible.

Security Guidelines

Q: Can I share my Magento admin credentials through the chat?

For security reasons, we recommend not sharing sensitive credentials through chat. Instead, you can send your admin URL and credentials to support@weltpixel.com for our team to review your settings securely.

Hyva Compatibility

Q: Is this extension/product compatible with the Hyva Theme?

You can find a list of all products marked as compatible with the Hyva Theme on the Hyva Compatible Extensions page.

Updated on: 02/07/2025