> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.weltpixel.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Support & Product Updates

We know how important it is to maintain product compatibility with new **Magento versions**, **security patches**, **PHP versions**, **Elastic Search**, and more. This takes significant work, and we’re proud to handle it for our customers.  

For over **10 years**, we’ve maintained compatibility for all our products **without any additional costs** beyond the initial purchase. However, as the Magento ecosystem has evolved, we’ve reached a point where we need to choose between two paths:  
* **Abandoning certain extensions**  
* **Introducing a cost for future product updates**  

Abandoning extensions would have a much larger negative impact, as it would prevent merchants from keeping their stores updated with the latest Magento, PHP, and security standards.  

That’s why we’ve chosen to **continue supporting all of our products with updates and compatibility adjustments**. To sustain this effort, we’ve introduced a cost for **Support & Updates** after the included support period ends. This ensures we can keep improving our extensions and adapting them to ongoing Magento ecosystem changes.  

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## What’s Changing?

Starting **March 2023**, all products now include:  
* **1 year of Support and Updates** (previously only 1 month was included)  

This means for **365 days** after your purchase, you’ll have access to:  
* Our **Support Team** for any questions or assistance with the product  
* **All product versions** released during your active support period  

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## Extending Support & Updates

Once your initial year is up, you can extend Support & Updates **only when needed**:  

* Renewal is by **annual subscription** at the **current product price** (100% of the product price)
* Example: if the product costs **€249**, one year of extended Support & Updates costs **€249**
* You renew with the **Renew with Subscription** button under **My Products** at `account.weltpixel.com`. 365 days are added to your remaining support period, and the subscription can be cancelled at any time from **Manage Subscription** — the renewed year stays active either way
* There is no one-time renewal option, and no renewal discount or promo code
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## Our Commitment

This policy reflects our commitment to:  
* Keeping every product compatible with the latest Magento versions, PHP releases, and security requirements  
* Ensuring customers can rely on WeltPixel extensions long-term  
* Offering flexibility, since you only pay for updates and support when you actually need them  

We’re confident this approach strengthens your trust in WeltPixel as a reliable Magento 2 partner and helps you continue building on a stable, secure foundation.