> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.weltpixel.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# WeltPixel License Showing "Invalid" in Magento Admin Out Of The Blue

## Problem

You may see "Invalid" license messages for your WeltPixel modules in the Magento Admin panel, even though your license keys are valid and your support plan is active.

The error message typically reads:

> License missing or invalid for the following WeltPixel module(s):
> **[Module Name]** => This license key is invalid, please add a valid license key.

## Why This Happens

The WeltPixel Backend module caches license validation data locally. Occasionally, this cached data can become outdated, causing valid licenses to appear as "Invalid."

## Solution

Simply **log out of your Magento Admin panel and log back in**. This refreshes the cached license validation data and resolves the "Invalid" status.

1. Click your username in the top-right corner of the Magento Admin
2. Click **Sign Out**
3. Log back in with your credentials
4. Navigate to **System > WeltPixel Licenses** to verify your licenses now show as **Valid**

## Logged Into Your Account But Can't Find Your Products?

If you've logged into your WeltPixel account but don't see your purchased extensions or license keys, this is likely because your account was created with a different email address than the one you're using now.

For step-by-step instructions on how to locate your products, please read: [Can't See Purchased Extensions or License Keys in Your WeltPixel Account?](https://help.weltpixel.com/en/article/cant-see-purchased-extensions-or-license-keys-in-your-weltpixel-account-1j3c424/)

## Still Seeing Issues?

If logging out and back in doesn't resolve the problem:

- **Clear your Magento cache**: Go to **System > Cache Management** and click **Flush Magento Cache**
- **Verify your license key**: Visit your [WeltPixel account](https://account.weltpixel.com/) and check that your license keys match what's entered in your Magento Admin
- **Check your domain**: license the **root (registrable) domain**, not the full host your store runs on. The license check reduces whatever host you are on down to its root before comparing, so a key bound to a deep host (e.g. `dev-m2.shop.dev23.yourdomain.com`) never validates while a key on `yourdomain.com` covers that root and every subdomain under it. If you are seeing `license domain X does not match current domain Y`, `Y` is the value to enter under **My Products → Update Licensed Domain** at `account.weltpixel.com`. See [License key for local / staging / development environment](https://help.weltpixel.com/en/article/license-key-for-local-staging-development-environment-multi-store-licensing-1n64z6f/) for the full rules, including dev and staging patterns

If the issue persists after trying all of the above, please contact us at [support@weltpixel.com](mailto:support@weltpixel.com) with your store URL and the affected module name(s), and we'll help you resolve it.