How to Update the Licensed Domain for a WeltPixel Product

Problem

You need to change the domain associated with a WeltPixel product license — for example, because you are moving from a staging environment to production, rebranding, or migrating to a new domain. You may be unsure whether this requires contacting support.

Solution

Domain changes within the same account are fully self-service. You can update the licensed domain at any time directly from the account portal — no support request is needed.

1. Go to account.weltpixel.com and sign in to your account.
2. Navigate to My Products.
3. Find the product card for the license you want to update.
4. Click Update Licensed Domain.
5. Enter the root domain of the environment — for example yourdomain.com, not a deep host like dev-m2.shop.dev23.yourdomain.com. Then save.

A new license key is generated immediately, and it covers that root domain plus every subdomain under it.

Important: Each update generates a new license key, and the previous key stops working on the old domain. Only one domain can be licensed at a time per product.

Which domain do I enter? Use the root domain

The license check reduces whatever host your store runs on down to its root (registrable) domain and validates against that. So you always license the root, and it automatically covers every subdomain — staging.yourdomain.com, dev.yourdomain.com, and so on. Entering a full multi-level host instead of the root is the most common reason a freshly generated key still shows "invalid."

If you already hit "license domain X does not match current domain Y": the value to license is exactly Y — the error names the root the check computed. Re-run Update Licensed Domain and enter Y (not the full URL from your browser bar).

If you need two domains running simultaneously

The Update Licensed Domain workflow replaces the old domain — it does not add a second one. If you need both the old and new domains active at the same time (for example, running parallel environments during a migration), a separate license is required for the second domain.

If you need to transfer a license to a different account

Moving a license from one account to another (for example, from an agency account to a client account) cannot be done through the self-service portal. Contact WeltPixel support at support@weltpixel.com with your order number and the recipient account details to request a transfer.

Verification

After saving, the product card in My Products will display the updated domain and a newly generated license key. Confirm that:

• The domain shown on the product card matches the new domain you entered.
• You have copied the new license key and updated it in your Magento installation if required by the product.

The old license key will no longer be valid, so ensure the new key is in place before going live on the new domain.

Updated on: 03/07/2026